BackThe Tax Agency is implementing a strategic plan (2020-2023) to simplify its language and enhance communication with taxpayers. These improvements aim to reduce administrative complexity and indirect burdens to promote voluntary compliance with tax obligations. Modifications have been made to eight communication models used in common documents, affecting over 3.7 million documents annually.
The affected areas include personal income tax (IRPF), settlement proposals, enforcement proceedings, and customs declarations.
- A new content summary has been introduced for communications and notifications, providing basic information about the document.
- Content has been redesigned, and wording elements have been simplified to enhance readability.
- Personalized assistance is being implemented for taxpayers through virtual assistants and helpers from the Integral Digital Assistance Administration (ADI).
The Tax Agency is committed to simplifying its language and improving communication with taxpayers. They have modified eight communication models used in common documents, including personal income tax (IRPF), settlement proposals, enforcement proceedings, and customs declarations, benefiting over 3.7 million documents annually.
They have also introduced a new content summary to enhance document comprehension and are redesigning documents for improved readability. Additionally, they are developing virtual assistants and helpers from the Integral Digital Assistance Administration (ADI) to provide personalized assistance to taxpayers. These measures aim to simplify tax compliance and allow taxpayers to choose how they want to receive help.
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